Refund Policy

At Bexpress, we strive to provide the best services to our clients. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Refund Eligibility

To be eligible for a refund:

You must request a refund within 30 days of your purchase.
The service must not have been used or substantially completed.
Proof of purchase is required.

2. Non-Refundable Items

Certain services are non-refundable:

Custom development projects
Hourly consulting fees
Domain name registrations
Third-party services purchased on your behalf

3. Refund Process

To initiate a refund:

Contact our customer service team at [email protected] with your order details and the reason for the refund.
Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

4. Partial Refunds

Partial refunds may be granted in the following situations:

Services that have been partially completed
Requests made beyond the 30-day refund period under special circumstances

5. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected] .

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and the updated policy will be effective immediately upon posting.